Terms and Conditions

Reservations and Bookings

To make a reservation, a booking form and these Terms and Conditions are to be completed and signed. This booking form must be received with the deposit before a booking can be confirmed.

A deposit of 20% of the full booking or charter cost is due for payment within 7 days of the booking. The deposit is non-refundable. If the deposit is not received within 7 days of the booking, the booking will be released and is subject to cancellation.
The balance of the full booking or charter cost is due for payment no later than 60 days prior to departure. If payment is not received by the due date, the booking may be subject to cancellation.

Payments can be made by cheque, direct debit or credit card.

All prices are in Australian dollars.

Any bookings on public holidays incur a 15% surcharge on all Perth and Rottnest area charters. This does not apply to North charters.

Passenger Cancellation

The 20% deposit is forfeited upon a cancellation. Cancellation prior to 30 days of departure, may receive a full or partial refund of the balance of the charter costs.

Where passengers do not arrive or cancel within 30 days of departure, the total value of the booking is forfeited.

Travel and Medical Insurance

Silverado Charters recommends passengers arrange suitable comprehensive travel insurance at time of booking. Please insure this includes Medivac and not just for medical expenses. This acts as protection from any circumstance which may force you to cancel or leave an expedition whilst it is in progress. Silverado Charters accepts no responsibility for the actions of any carrier or airline that results in not meeting a booking, deadline or departure.

Accomodation Share Policy

Accommodation prices are based on twin share occupancy. Sole occupancy is charged at the normal fare plus a 50% single supplement. If the passenger is willing to share and Silverado Charters is able to book a same sex roommate this supplement will be waived.

Cruise Changes Delays or Cancellations

If Silverado Charters cancels the cruise prior to departure for operational reasons, the carrier will refund the fare paid. If the departure of the cruise is delayed / curtailed in excess of 24 hours, the carrier will refund part of the fare paid on a pro rata basis less any accommodation, evacuation or relocation costs. Silverado Charters will endeavour to follow the cruise itinerary and the passenger accepts that the carrier has the right to change the Itinerary, the vessel or cancel the cruise as a result of force majeure or prevailing inclement weather conditions. The passenger accepts that they may then not be entitled to any compensation.

Liability Conditions

Silverado Charters provides adventure expeditions and cruises and such the passengers may face dangers and discomfort. Should this happen each passenger should be prepared for and accept the risks involved with a trip of this nature. While all due care is taken by Silverado Charters to avoid unnecessary risks it is the passengers ultimate responsibility for damages or loss of personal property or any illness, death or injury. Silverado Charters does not accept liability for loss, costs or out of pocket expenses suffered as a result of delay in delivery of services. Silverado Charters does not accept liability for any breach of contract resulting from or caused by force of nature, natural disaster, act of god or unforeseen circumstances.

Medical Risks

We strongly advise that all passengers have comprehensive travel, cancellation and medical insurance, at the time of booking. Passengers with any medical conditions or dietary requirements should make them aware to Silverado Charters at the time of booking. If a medical condition is diagnosed after making the booking, passengers should make Silverado Charters aware of the condition as soon as possible after receiving medical confirmation, and ascertain whether they are fit to travel. Medical ailments or accidents during the trip should be reported to the captain immediately. Emergency evacuation is available for severe medical conditions, at the customer's expense (see Travel and Medical Insurance conditions).

Passenger Health and Responsibility

The passenger admits a full understanding of the nature and character of the vessel and the scope of the activities contemplated by the passenger during the cruise (including those related to off vessel activities such as excursions in the tender vessel, snorkelling and diving) and assures and undertakes to the Silverado Charters that:

  • they are in good health and will be able to undertake the cruise and contemplated activities
  • they will effect travel insurance sufficient to cover any limitation of liability against the operator
  • they accept the risk that they may suffer from sea sickness
  • they have disclosed any physical or mental disability requiring special attention or treatment at the time when the reservation for the cruise was made
  • any charges incurred by passengers for medical reasons including but not limited to physicians, surgeons, hospitals, off vessel accommodation, medication, diagnostic facilities, air ambulance evacuation or ground ambulance shall be the sole responsibility of the passenger. For the safety and comfort of all passengers smoking is not permitted in/on the vessel except in nominated areas.
  • they agree to indemnify the carrier from and against all claims, costs, charges and fines or penalties arising as a result of any claim made against Silverado Charters in this respect

Limitation of Carriers Liability

The liability of the carrier to the passenger is limited with respect to both personal injury and damage to loss of property to the full extent permitted by law and in terms of these charter ticket conditions. Silverado Charters accepts no responsibility of liability to the passenger for loss, death or delay of, or injury to any passenger. These charter ticket conditions remain in effect for all periods when Silverado Charters is under any responsibility to the passenger or the passenger's property.

Expedition Activities

Silverado Charters will not be liable to passengers for any injury or damage, which occur during recreational activities. This includes those activities both on and off the main vessel and associated tenders.